How We Made Things Simple

Simple is the culmination of years of research, listening to feedback and taking action to improve our customer service and product experience.

Simple is made up of 4 key elements…..

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30 Day

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Minimum 70% Battery Capacity*

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100% Satisfaction Guarantee

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Buy Back

*Apple devices only

How Does It Work?

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How do you return stock?

1. Check the handset qualifies as a viable return and is within warranty*

2. Complete our returns merchandise authorisation (RMA) form

3. Ship the device back to us

4. Your return will be processed, repaired or swapped within 5 working days

What’s not covered

The warranty is designed to cover all potential functional faults with a phone, the warranty does not cover normal wear and tear or consumer damage*


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30 Day

All our devices include a free 30 day warranty.

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100% Satisfaction

If you’re not 100% satisfied with the devices you receive from us, simply contact your account manager and return them to us for a full refund.

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Minimum 70% Battery Capacity*

Batteries are a key factor to selling used devices, every device to leave our facility is tested and guaranteed to have a minimum battery capacity of 70%.

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Buy Back

Don’t let your money sit in old, excess, BER or faulty stock.  Contact our purchasing team for an immediate offer to buy it from you.